000 00286nam a2200121Ia 4500
008 211105s9999 xx 000 0 und d
020 _aVYASA01485
100 _aGerson Richard F
245 0 _aBeyond Customer Service
250 _a\N
260 _bViva Books pvt ltd
_c\N
300 _a108p.
999 _c8847
_d8847